Return Policy

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Our Commitment

Our return policy was designed with customer satisfaction in mind, offering flexible conditions in line with international consumer protection standards.
If the conditions described below are not met, we reserve the right to decline the return request.
If you have any questions that are not answered in this document, please contact our support team at contact@not-me.shop.

Return Guidelines

Eligibility Requirements

• No Signs of Use: Items must be in unused condition, with no signs of wear, including sole scuffs, dirt, stains, or damage. Items that appear used will not be accepted for return.
• Original Packaging: Products must be returned in the store’s original packaging to avoid additional costs. If the original packaging was discarded, a similar-sized box may be used, but we cannot cover extra packaging fees.
• Within Return Period: Returns must be requested via email (contact@not-me.shop) within 15 calendar days of delivery. After this period, return requests will not be accepted.

Important: For purchases made with discount codes, the refund amount will be based on the amount actually paid, not the original product price.
Example: If an item originally priced at $100 was purchased with a 10% discount, the refund will be $90, which corresponds to the amount paid.

Return Process

Step-by-Step Instructions:

1. Submit Return Request
   Send an email to contact@not-me.shop within 15 calendar days of receiving your order, stating that you wish to return the item. You will receive a return form within 72 hours.
2. Fill Out the Return Form
   Once you complete the form with your information, you will receive a return shipping label within 72 hours, along with payment instructions. The return label will be valid for 20 calendar days. After this period, it will be canceled and the product will no longer be eligible for return.
3. Package and Ship
   After paying for the return shipping label, securely package your item using the original packaging. Attach the label to the package and drop it off at any authorized shipping location.
4. Tracking
   Track your return using the tracking number provided on your shipping receipt.
5. Processing and Refund
   Once we receive and inspect your return (quality check may take up to 3 business days), your refund will be processed. A confirmation will be sent to the email used to initiate the return.