Shipping Policy

Effective Date: [08/05/2025]

Shipping & Delivery

All Not-Me Shoes orders are shipped directly from Brazil to anywhere in the United States. Orders are processed within 5 business days after payment confirmation. Once shipped, delivery usually takes 12–20 business days, depending on your location. Please note that delivery times may vary due to factors outside our control.

Customs & Import Fees

Because orders are shipped internationally from Brazil, they may be subject to U.S. customs inspections and import duties. Any customs fees, taxes, or charges assessed at the destination are the customer’s responsibility. Not-Me Shoes is not liable for these costs or for delays caused by customs clearance.

Order Tracking

When your order ships, we’ll send you an email with your tracking number so you can follow your package in real time. Please check your spam folder if you don’t see it in your inbox. If you haven’t received tracking information within 5 business days of placing your order, email us at contact@not-me.shop.

Address Information

Please double-check that your shipping address is complete and accurate before placing your order. We are not responsible for delays or failed deliveries due to incorrect addresses provided by the customer. If a package is returned for this reason, additional shipping fees may apply for resending it.

Possible Delays

While we work with reliable shipping partners, unexpected delays can happen due to weather, customs processing, or carrier issues.

Unclaimed Packages

If your package is returned to us because it was not received or picked up, we’ll contact you to arrange reshipment. Additional shipping fees may apply.

Questions or Support

If you have any questions about shipping, delivery times, or your order status, our customer service team is here to help. Email us at contact@not-me.shop, and we’ll get back to you as soon as possible.